Hi guys,
last English
lesson we have been talking about customer services. These are my tips for
satisfied customers.
The most
important aim is to achieve a win-win situation. If you have a hostile
customer, don’t make the mistake of thinking ‘attack is the best form of
defence’. You have always to respect the feelings of the customer. For this
always listen carefully to the costumer. Here is the aim finding a way to discover
what their expectations were.
For this case always be patient and
focus your full attention on the costumer. If the customer has chosen what he
wants, don’t react immediately. You always have to ask for clarification, that
shows the customer, that you had listen carefully. Furthermore, avoid using
phrases starting with the pronoun ‘you’ and always focus on the aim and not on
the feelings of anger or resentment.
If you obey these tips, your
customer will be satisfied and they will prefer your company to any other.